Frequently Asked Questions
Will the price of the furniture in Loft Style be influenced in case of a “currency leap”?
If the customer makes an order and advanced payment, the price is getting fixed. However, if the country’s currency rate increases by more than 5%, the value of the commodity will be indexed. This is due to the fact that Metal & Wood purchases high-quality, imported materials and paint and varnish products.
We would like to note that for the period of 2017-2018 the final value of the order of none of our customers was indexed.
How to buy Loft furniture?
To make a purchase you can choose the models of furniture you are interested in and add to the shopping cart, after this you place an order. If you are interested in an individual production of furniture in Loft Style, you only need to call the indicated numbers, and we will begin to develop your interior design.
Can I order individual items from different collections?
Furniture and interior items in Loft Style are aimed at modularity and at giving a room a total look. Design collections of loft furniture are designed in such way that the items of furniture can be ordered individually or combined with other models from different collections.
How to place an order on the website of Metal & Wood?
We made our best to make the interface of our website as intuitive and easy to use as possible.
After you add items of your interest to the shopping cart, you can proceed to ordering and confirming it.
We recommend filling out of all fields in the form of order, while this will ensure the accuracy and mandatory receipt of your personal data. We will contact you as soon as we see the application. It is more productive to discuss all further stages (individual development, payment, delivery, furniture assembling) via phone or in correspondence via e-mail.
What are the terms of payment?
To confirm your will to buy the furniture in Loft Style and the readiness to wait its delivery, we accept a formal advanced payment of 45% of the amount of the order to the payment account of the legal entity. The amount of the prepayment is motivated by our trust to you; we know that you will wait for your order which is prepared exclusively for you. The loft furniture is developed and delivered considering the needs of each customer.
Do you have quality certificates?
We do have quality certificates. Metal & Wood works only with environmentally friendly natural raw materials (wood, metal, hypoallergenic paint and varnish mixtures).
Design furniture in Loft Style complies with the norms and requirements of the European quality standards.
Where can I see the goods?
Metal & Wood sells furniture, design items and metal structures for home in Loft Style on the Internet and in the showroom, where you can see the collection live. The legal address is on the website.
What is the delivery period?
If you order ready-made furniture that is in stock, then the delivery takes place within 3 working days. In case of individual development of furniture or design items in Loft Style – the delivery period will be specified during the order.
How will the furniture be delivered?
Tables, chairs, shelves, beds and other furniture items made from wood and metal are delivered non-assembled. The buyer has an opportunity to order from Metal & Wood the service of a professional furniture assembler.
Is the delivery home (targeted delivery) possible?
We provide several options for delivery to our customers, including delivery to the house at the specified address in Kyiv. Within Ukraine the delivery of loft furniture is done by Nova Poshta.
Warranty on furniture?
Metal & Wood provides a formal guarantee for furniture made from metal and wood. Loft furniture is recognized as long-lasting and durable if it is given the correct care.